CM Reviews and Ratings - Use Case - How to Import and Manage Reviews From WooCommerce Products

Use Case - How to Import and Manage Reviews From WooCommerce

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Introduction

CM Reviews and Ratings allows your users to leave reviews and rate posts, pages and products on your site. The plugin is highly customizable and flexible, so you can configure it according to your needs and manage all reviews.

Use Case Assumptions

In this example use case guide, we'll cover how to transfer WooCommerce reviews under the CM Reviews and Ratings management. We consider that you have already bought the CM Reviews and Ratings plugin, but not installed it yet. 

It follows:

• Installing the plugin
• WooCommerce reviews
• Importing WooCommerce reviews
• Managing reviews
• Disabling WooCommerce reviews module
• Enabling reviews module provided by CM Reviews and Ratings
• End result

Installing The Plugin

The process is the same for all CM plugins and add-ons.

• Download the plugin from your customer dashboard
• Log in to WordPress and navigate to the WordPress Admin  → Plugins settings
• Click on Add New
• Activate it and add the license

Learn more: Getting Started - Plugin Overview

WooCommerce Reviews

By default, the plugin WooCommerce allows your users to leave reviews to products. It can be done on the product page under the Review tab. You can see there all reviews related to this product and the form for submitting reviews.

It is possible to change this reviews system. It can be done by importing all WooCommerce reviews to the plugin CM Reviews and Ratings and switching the way of leaving reviews. This way, you will be able to control all reviews on your site in one centralized place.

So, our steps are:

1. Import WooCommerce reviews.
2. Disable WooCommerce reviews module.
3. Enable the reviews module provided by CM Reviews and Ratings.

Importing WooCommerce Reviews

First step. Navigate to Admin Dashboard → CM Reviews → Settings → General tab.

Scroll down, locate the option Import WooCommerce reviews and click on it. After clicking OK, you will see the message that the reviews were imported successfully.

Managing Reviews

Now when all WooCommerce reviews are imported to the system of CM Reviews and Ratings, you can manage them by navigating to Admin Dashboard → CM Reviews → All Reviews.

On this page, you can see all reviews - the reviews that were imported from WooCommerce, and the reviews from other posts that were left using the reviews module provided by CM Reviews and Ratings.

Here you can:

1. Filter reviews by their status:
   1. Publish
   2. Pending
   3. Hidden
2. Filter reviews by their rating. 
3. Sort reviews by the post they belong to.
4. Sort reviews by the date.
5. Hide/Publish reviews.
6. Delete reviews. Note: be careful, as if you delete the review that was imported from WooCommerce, this review cannot be imported again.

But have a note that managing imported from WooCommerce reviews don't affect on the reviews under the products. So, to manage reviews for products, we need to disable the reviews module provided by WooCommerce, and enable the reviews module provided by CM Reviews and Ratings.

Disabling WooCommerce Reviews Module

Navigate to Admin Dashboard → WooCommerce → Settings → Products.

Scroll down and uncheck the option Enable reviews, then click Save changes.

Now the Reviews tab disappeared from the WooCommerce product pages.

So, it's time to move to the next step.

Enabling Reviews Module Provided by CM Reviews and Ratings

Navigate to Admin Dashboard → CM Reviews → Settings. 

Under the General tab you need to configure two options:

• Auto add shortcode - Enable this option to automatically add the reviews module to the chosen post types.
• Choose post types - Here you need to check the option Product (WooCommerce), so the reviews module worked on the WooCommerce product pages.

Then click the button Update at the bottom of the page.

Let's see the result. The product pages now have a new review form, and all reviews and ratings from WooCommerce products were transferred to another CM Reviews and Ratings and can be managed from there.

End Result

Following instructions found in the plugin and guides, you should be able to transfer WooCommerce reviews under the management of the CM Reviews and Ratings plugin.

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