Marketplace - RMA - General Usage (Supplier Side)

Managing RMAs (Vendor Portal)

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When accessing his or her Vendor Portal, the supplier can click on the RMA tab and see a list of all the RMA requests which are related to that suppliers products.

The supplier can view the specific RMA request and see the RMA information, the order information, and a list of ordered products.

At the Comments tab of the specific RMA request, suppliers can also:

  • Add comments to the RMA request;
  • Change the status of their request from open to closed or any other status defined during Configuration (for more information about RMA Statuses, please read RMA - Configuration article);
  • Choose whether or not to notify the customer of the change in status or of the comment by email.

Finally, it is also possible to check the list of Credit Memos associated with the RMA request.

Get more information about the Return Merchandise Authorization (RMA) Add-On for Magento® Marketplace.

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