Marketplace - RMA - General Usage (Frontend)

List of RMAs (Customer view)

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When a customer logs into his or her account, and click on the new RMA tab, they will see a list of all his or her RMA requests, with their date and status.

The customer can easily view the details of the RMA or create a new Return Merchandise Authorization.

When the customer views an existing RMA, all of the information will be included an at the bottom there is a section called Comments, where the customer will see any comments that are added by the store administrator or a vendor regarding this RMA request.

Creating New RMA

When creating a new RMA, customers must select the order number from which the product belonged.

Customers can also:

  • Define the quantity of products that are being returned from that specific order;
  • Select whether or not the package was opened;
  • Elect the request type;
  • Add additional information;
  • Select the reason for the RMA.

For more information on type and reason settings, please read  Marketplace - RMA - Configuration article.

When the customer saves the request, it will be automatically sent to both the store admin and the supplier or vendor for that particular product.

Get more information about the Return Merchandise Authorization (RMA) Add-On for Magento® Marketplace.

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