Marketplace - RMA - General Usage (Frontend)

List of RMAs (Customer view)

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When a customer logs into his or her account, and click on the new RMA tab, they will see a list of all his or her RMA requests, with their date and status.

The customer can easily view the details of the RMA or create a new Return Merchandise Authorization.

When the customer views an existing RMA, all of the information will be included an at the bottom there is a section called Comments, where the customer will see any comments that are added by the store administrator or a vendor regarding this RMA request.

Creating New RMA

When creating a new RMA, customers must select the order number from which the product belonged.

Customers can also:

• Define the quantity of products that are being returned from that specific order;
• Select whether or not the package was opened;
• Elect the request type;
• Add additional information;
• Select the reason for the RMA.

For more information on type and reason settings, please read  Marketplace - RMA - Configuration article.

When the customer saves the request, it will be automatically sent to both the store admin and the supplier or vendor for that particular product.

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