Marketplace - RMA - General Usage (Frontend)
List of RMAs (Customer view)
When a customer logs into his or her account, and click on the new RMA tab, they will see a list of all his or her RMA requests, with their date and status.
The customer can easily view the details of the RMA or create a new Return Merchandise Authorization.
When the customer views an existing RMA, all of the information will be included an at the bottom there is a section called Comments, where the customer will see any comments that are added by the store administrator or a vendor regarding this RMA request.
Creating New RMA
When creating a new RMA, customers must select the order number from which the product belonged.
Customers can also:
- Define the quantity of products that are being returned from that specific order;
- Select whether or not the package was opened;
- Elect the request type;
- Add additional information;
- Select the reason for the RMA.
For more information on type and reason settings, please read Marketplace - RMA - Configuration article.
When the customer saves the request, it will be automatically sent to both the store admin and the supplier or vendor for that particular product.