CM FAQ (CMFAQ) - Use Case - How to Let Users Suggest Questions and Add Them to Your FAQ Knowledge Base


Use Case – How to let users suggest questions and add them to your FAQ knowledge base.

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Note: This guide requires:

Introduction

CM FAQ is a WordPress plugin that allows you to build a frequently asked question (FAQs) knowledge base on your WordPress site. This responsive FAQ plugin allows users to create and manage the database by asking questions and voting for the best answer. 

CM FAQ Community Submission Add-on allows users to add questions and answers to your FAQ knowledge base. Includes moderation tools, Captcha support and GDPR compliance features, such as a Terms of Service pop-out.

Use Case Front-End

User side - suggesting a question:

Admin side - moderation:

User side - after moderation:

Use Case Assumptions

We assume that already bought the CM FAQ Community Submission Add-on, but not installed it yet. The add-on requires the base plugin CM FAQ. We suppose you already know how to create your FAQ knowledge base. If not, you can learn more about it in our detailed guide: CM FAQ (CMFAQ) - Use Case - How to Prepare a Comprehensive FAQ Database (+ Shortcodes)

In this example we will consider how to let your users suggest question and add them to your FAQ knowledge base.

It follows:


Installing The plugin

The process is the same for all CM plugins and add-ons.

  • Download the plugin from your customer dashboard
  • Log in to WordPress and navigate to the WordPress Admin → Plugins settings
  • Click on Add New
  • Activate it and add the license

Learn more: Getting Started - Plugin Overview


Setting up

The most part of setting up of the add-on happens in one tab. Navigate to Admin Dashboard → CM FAQ → Options → Community Submissions tab.

There you can see a few sections with settings - let's consider all of them step by step.

Suggest Submission Form

The first section is Suggest Submission Form. This is main section where you enable submission form. The options are:

  • Page ID - The ID is a number that uniquely identifies pages. The ID input in this field will be automatically linked from the plugin settings.
  • Allow user to edit submissions - A core feature of this add-on.
  • Allow user to delete submissions - Choose to allow users to delete terms or not.
  • Allow anonymous users to add submissions without specifying an email address - This applies only if anonymous users can submit questions. Note: this option works only when anonymous users are allowed to add questions/answers. More detailed about it lower in the Moderation section. 

Community Submissions Labels

The second section is Community Submissions Labels. In this section you can change the labels that the user can see on his Dashboard.

The labels are:

  • Link text
  • Label: question
  • Label: modification date
  • Label: creation date
  • Label: edit question
  • Label: delete question

Security (Captcha)

The third section is  Security. Captcha is a test designed to filtrate bots, so it is recommended to turn it on and configure - that way you can restrict your site from undesirable content and overloading.

A properly configured Captcha should result in a test like this:

It is very easy to configure. Learn more about how to do this it in our detailed guide: General Support - reCAPTCHA - What is It and How to Enable

In result you need to get  Site key and Secret key - and enter them to the corresponding fields, and enable the Show Captcha option.

Moderation

The fourth section is  Moderation Settings. Here you define is it needed to moderate new questions and answers or not, and who can add and edit them. The options are:

  • Moderate new questions - Enable it if you want to moderate all new questions.
  • Moderate new answers - Enable it if you want to moderate all new answers.
  • Who can edit questions - Select which roles can add questions. Select multiple by holding down the CTRL/CMD key.
  • Who can edit answers - Select which roles can add answers. Select multiple by holding down the CTRL/CMD key. Note: this option will work only if the previous option works too. The user is not allowed to add the answer without question.
  • Display moderated submissions on the User Dashboard - Enable it if you want to display the moderated submission in the User Dashboard.

Star Rating

The fifth section is Star Rating. The options are:

  • Enable rating submissions? - Enable it if you want to enable rating submissions.
  • Display numerical rating - Enable it if you want to display numerical rating.
  • Display rating on top - Enable it to display rating above the answer. Otherwise it will be displayed under the answer.
  • Display number of rating - Enable it to display the number of people, who rated the answer.On the Front-end:

Notification Settings

The sixth section is  Notification Settings. Here you can configure who and how can get the notifications about current status of new questions and answers. The options are:

  • Admin panel notification - Enable it if you want to get notifications in the admin panel when new submissions are added.
  • Admin email notification - Enable it if you want to receive a notification about every new submission by email.
  • Admin email notification subject - Customize the subject of the email notification.
  • Admin email notification text - Customize the text of the email notification. Works only when Admin email notification is enabled. You can use tag [submission] to display the name of the submission.
  • User email notification - Enable it to send the user an email notification when the status of the submission has been changed.
  • User email notification subject - Customize the subject of the email notification.
  • User email notification text - Customize the text of the email notification. Works only when User email notification is enabled. You can use tags [submission], [old] and [new] to display the name, old and new statuses of the submission.

Form Labels & Placeholders

The last section is  Form Labels & Placeholders. In this section you can rewrite/translate lots of labels and placeholders. You can find the whole list of labels that you can change here: CM FAQ Community Submissions - Form Labels & Placeholders.

Also, in this section you can find a few checkboxes:

  1. Show the excerpt field? - Enable it to display the excerpt field in the form on the front-end.
  2. Show the categories field? - Enable it to display the dropdown with categories in the form on the front-end.
  3. Note: every question must belong to any category, so it is strongly recommended to enable this option in case if you allow the users to publish submissions without moderation. If you don't enable the option  Show the categories field?, and you moderate the submissions, then you need to set the category to each question manually.
  4. Show the tags field? - Enable it to display the dropdown with tags in the form on the front-end.
  5. Show the allow voting field? - Enable it to display the checkbox Allow voting in the form on the front-end.

    Front-end:

At the end, when everything is configured, don't forget to click the Save Changes button:

Terms of Service

One of the tools that the plugin provides to ensure users have control over their data is a disclaimer with your terms of service. The subject is closely tied with the GDPR (General Data Privacy Regulation). Please, read more about it in our article: User Data Privacy and GDPR Compliance

To configure the disclaimer, navigate to  Admin Dashboard → CM FAQ → Options → GDPR Settings.

There you can enable the option Show disclaimer for first time users?, and write your disclaimer text in the form below. The disclaimer will be displayed when the user navigates to the page with a form for suggesting a submission. If the user rejects the terms, he will be automatically redirected to the homepage.

Front-end:

Shortcodes

The add-on has a few shortcodes:

  • [faq_community_question] - Suggest a Question Form.
  • [faq_community_submissions_link] - Suggest a Submission Link.
  • [faq_submissions_dashboard] - Community Submissions Dashboard.

Let's consider them more detailed. 

Suggest a Question Form

By default, when you install the plugin the page with a form for suggesting submissions is created automatically. But you can place it on another page using the shortcode [faq_community_question].
Note: if you place the form on another page, don't forget to set new Page ID.

Attributes:

  • showexcerpt - Hide or display the excerpt field (0 hides it, 1 displays it)
  • showcategory - Hide or display the categories selection field (0 hides it, 1 displays it)
  • showtag - Hide or display the tags selection field (0 hides it, 1 displays it)
  • showvote - Hide or display the voting field (0 hides it, 1 displays it). 

Example of using: [faq_community_question showcategory=1 showvote=1]

Result on the front-end: There will be displayed the standard form with a possibility to choose the category and Allow voting option.

Suggest a Submission Link

You can place a link for a page with a submission form anywhere you need to using the shortcode [faq_community_submissions_link]

For example, you can place it on the FAQ page:

Result on the Front-end:

User Dashboard

The last shortcode [faq_submissions_dashboard] is used for placing Community Submissions Dashboard, or simply speaking - User Dashboard.

On that dashboard the user can manage the questions that he created: view, edit or delete them. Also, there is a link Suggest a question.

End Result

Everything is configured, let's see the result. The user suggests the question, then the admin moderates it, and then the user can see the question in the FAQ knowledge base.

Use Case Front-End

User side - suggesting a question:

Admin side - moderation:

User side - after moderation:


More information about the CM FAQ Community Submission Add-on WordPress Plugin

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