Marketplace - RMA - General Usage (Admin Side)

Managing RMAs (Admin Panel)

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Admin can check the list of all RMAs on his/her website by navigating to RMA → List at the Admin Panel.

The admin can edit all of the RMA requests or add new ones.

When editing a request, the admin can change all of the data related to the request, see general information, the products, the credit memo, the customer address.

General tab

The admin can see or change status, reason and addition information on the RMA. request.

Products tab

The admin can see all items from the order that RMA is being requested.

Credit Memo tab

The admin can check the list of the Credit Memo associated to the RMA.

Customer Address tab

The admin can change the customer address associated with that RMA request.

Notes tab

The admin can see and add any notes to the RMA request, as well as choose if the customer will be notified or not.

Get more information about the Return Merchandise Authorization (RMA) Add-On for Magento® Marketplace.

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