Marketplace - Questions and Answers Addon - Answering Questions (Supplier Side)
Answering Questions (Vendor Panel)
Store suppliers are able to answer questions from the Supplier panel. To answer questions as a supplier, on the Supplier panel click on the Q&A menu item from the main menu.
The list of questions both answered and unanswered will appear. The Name of the person asking, the Question, the Answer (if there is one) and whether or not the question Appears on the Front-end are displayed in the table.
To answer questions or to modify existing questions, identify the question from the table that is to be answered or for which an answer is to be modified and click on the Edit Answer button on the rightmost column.
The Answer Management view will open.
In the Answer Management section it is possible not only to answer the question that was asked but also to modify details in the original question. You can Change the name of the Author of the question, change the question itself and toggle whether or not to show the question on the Product Page.
Once the Question or the Answer to the question are to your satisfaction click on the Save QA button to save the changes.