Appointment Booking Calendar - Appointments - Email Notifications To User and Admin
Appointments Notifications
The Appointment Booking Calendar plugin sends notifications to both the customer who made the booking request and to the calendar moderator. There are several notifications which can be sent.
You can find all Email Templates for notifications by navigating to Admin Dashboard → CM Appointments Booking Pro → Settings → Email Templates tab.
New Booking Notification
When a customer requests to book an appointment, a new notification is sent to the calendar moderator and to the customer using his email address which was entered into the booking form request.
The template for this notification is editable and within this template you can use all the available placeholders described (see more information about placeholders below).
For admin:
For user:
Booking Accepted
Once booking is accepted customer will receive an email with the booking accepted notification defined.
The template for this notification is editable and within this template you can use all of the available placeholders described (see more information about placeholders below).
You can also alter the automatic notification template once accepting the appointment.
To change it you can click on the "Customize email notification" option once approving the appointment and changing the default message. The changes in the notification content will apply only for the specific notification sent.
Booking Rejected
Once the booking is rejected, the customer will receive an email with the Booking Rejected notification.
The template for this notification is editable and within this template you can use all the available placeholders described (see more information about placeholders below).
You can also alter the automatic notification template once rejecting the appointment.
To change it you can click on the "Customize email notification" option once rejecting the appointment and changing the default message. This changes in the notification content will apply only for the specific notification sent.
Booking Date Change
The customer will receive this message when the date and/or the duration of the appointment changes.
Discussions
Once the calendar moderator wants to further discuss the appointment request, he can use the discuss option in the booking grid. Once used an email will be sent to the customer with the defined template for discussing the booking.
The template for this notification is editable and within this template you can use all the available placeholders described (see more information about placeholders below).
For user:
For admin:
The discuss email is triggered once calendar moderator clicks on the discuss button as shown in this screenshot.
It is advised of course to edit the default message per each appointment while clicking on the "Customize email notification" and edit the message to the customer requesting more information.
Once sent, the customer will receive an email which contains a link to the discussion page for this appointment.
Once clicking on this link he sees the discussion form which let him respond and view all previous discussions related to this booking request.
Appointment Canceled By User
Used when the user chooses to cancel an appointment.
After the booking is canceled, both sides are notified as well.
For admin (this email template was introduced in version 2.4.7):
For user:
Learn more: Appointment Booking Calendar - Appointments - Canceling an Appointment as User
Booking Reminder
In the Email Templates page you can edit both custom messages.
For admin:
For user:
Credit Time Event Rejection
The admin will receive this message when the user wants to reject the appointment that was booked using Time Credit. Note: this email template was introduced in version 2.2.0.
Learn more about Time Credit feature in this guide: Appointment Booking Calendar - Use Case - How to Set Up User Time Credit
Placeholders
In all the email notification templates you can embed placeholders which are translated once the notification is sent to a real value / link / title which relates to the specific booking.
Available placeholders:
{calendar-name}- Calendar name.{calendar-description}- Calendar description as defined in the calendar section.{booking-date}- e.g., December 26, 2016.{booking-time}- e.g., 5:47 am.{booking-date-time}- e.g., December 26, 2016 5:47 am.{booking-user-local-date}- e.g., December 26, 2016 (takes into account user timezone offset).{booking-user-local-time}- e.g., 5:47 am (takes into account user timezone offset).{booking-user-local-date-time}- e.g., December 26, 2016 5:47 am (takes into account user timezone offset).{wp-timezone-name}- local WordPress timezone name.{wp-timezone-utc-offset}- local WordPress timezone offset (e.g., UTC-00:07).{user-timezone-name}- e.g., Europe/London.{user-timezone-utc-offset}- e.g., UTC±00:00.{booking-duration}- e.g., 60 min.{booking-form}- form data submitted during booking.{booking-discussion-link}- link to page with discussion form.{add-to-google-calendar}- link to add event to Google Calendar (use calendar name and description).{booking-dashboard-link}- link to dashboard with bookings.{booking-post-link}- link to booking post.{booking-zoom-link}- link to the attached Zoom meeting. Learn more: Appointment Booking Calendar - Integration - Scheduling Zoom Meetings{booking-zoom-password}- Zoom meeting password.{booking-discussion-html-history}- table with discussion history (dedicated to use on discussion form page, not in mails, takes into account user timezone offset).{booking-discussion-user-reply}- discussion user reply message (dedicated to use in admin notification mail template with discussion user reply only).{booking-cancel-link}- booking cancel link (dedicated to use in user notification mail template in discussion user canceled the booking only). Learn more: Appointment Booking Calendar - Appointments - Canceling an Appointment as User
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