CM Business Directory Community (CMBDC) - Business Claim Functionality (Claiming, Moderating, Notifications)

Business Claim Functionality

Back to User Guides

What is This Feature

Business Directory Community allows visitors to claim a business as their own. The admin can moderate each request. Each business can have only one owner at a time.

Table of Contents

How a User Claims a Business

Front-End (User)

First, the user has to open the Business Listing from the Front-end. Then, toggle the claiming form and send his name and e-mail address to the admin.

Back-End (Admin)

Then, on the Business Edit page, the admin can select one of the users (who sends their e-mails) and update the post. The admin can also clear the whole claimers list.

After updating a product, the user is assigned to it. 
The admin can now send the login and password to so the user can edit information. The admin can also update both login and password at any time.

The option Create user if not exist is available since the version 1.8.10. When you check this box and click the Update button to update the business, a new user will be created. A new user will be associated with the email that was set in the field Owner Email. A username will be generated from the email. Example: if email is "", then username will be "goodname". In case if a user with this username is already exists, a number will be added to the name - for example, "goodname1", or "goodname2" and so on.

After the user gets an e-mail with credentials, he can login on the Business Page by new form and edit Business.


From the WordPress dashboard navigate to  CM Business Directory Pro → Settings Community Business.

Click on the Community Business tab.

Scroll down to the Business Claim Settings section.

  • Claims management - Check the box for allowing businesses to be claimed by site users. Checking this box allows users to claim existing unclaimed business pages. Once claimed an email is sent to the admin who can accept or reject the claim.
  • Login form on business page - Checking this option allows the user the ability to log in on the business page.
  • Require captcha for claims - Check the box to add captcha to secure the business claim form.
  • Allow multiple pending claims for one business - Check the box to allow multiple claims by one business. It's advised not to allow multiple claims to prevent human bots.

Claim-Specific Email Notifications

Navigate to the  Community Business tab → Notifications section. It allows you to configure and customize email notifications.

Along with other Notifications Settings, the add-on allows you to send emails in many situations related to claims:

  • To the admin: when a user sends a claim request
    This notification cannot be disabled
  • To the claimer:
    • When the business claim request is sent. You can resend this email from the Business Claim Requests dashboard. 
      You can enable or disable this notification
    • When the business claim request is denied.
      You can enable or disable this notification
    • When the business status is changed (for instance, if the claim request was accepted).
      This notification cannot be disabled

How The Admin Manages Claims

From the WordPress dashboard navigate to  CM Business Directory Pro → Settings → Claim Requests.

From here, the admin has an overview of all claim requests.

For each, the admin can accept, reject and delete the request. Finally, it's possible to resend the claim confirmation email ( read more above).

More information about the CM Business Directory Community WordPress  Plugin

Other WordPress products can be found at CreativeMinds WordPress Store

Let us know how we can Improve this Product Documentation Page

To open a Support Ticket visit our support center
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.