CM Answers (CMA) - Getting Started - Basic Troubleshooting
Getting Started - Basic Troubleshooting
If you are having general issues with the CM Answers plugin, consider some of these basic troubleshooting steps before contacting customer support:
If you have purchased the Pro edition -- great! However, make sure you deactivate the free edition before activating the Pro version. Don't worry, your data will not be lost, and will appear in the Pro plugin as soon as it’s activated.
Make sure you are using the latest version of the plugin and are running the latest version of WordPress. We do not support older versions of WordPress because of their many security issues. We are constantly updating our plugins to run on the latest version of WordPress.
Make sure you have a supported version of PHP (check here for supported versions). We do not support older versions of PHP.
First, Check the Server Information
Please check the System Information tab which is found in the User Guide section to make sure all checks reveal an OK status.
Please check your browser console by right-clicking on the browser page and selecting the option Inspect Element, then click on the Console tab. Make sure that the console tab is free of JS errors, and if it’s not, make sure to fix them first.
Third, Check Conflicting Plugins
Please deactivate all other plugins and activate them one-by-one to check if one of them has a conflict with the CM Answers plugin. If you find a plugin that causes the conflict, you can always use the Plugin Organizer to make sure they don’t run together.
Fourth, Check for Conflicting Themes
Replace your theme with one of the default WordPress themes to see if the problem arises from a conflict with your theme. This will help in identifying the source of the conflict.