CM Answers (CMA) - Getting Started - Basic TroubleShooting
Getting Started - Basic TroubleShooting
If you are having general issues with the CM Download / Answer plugin, consider some of these basic troubleshooting steps before contacting customer support:
First, Check the Server Information
Please check the server info tab which is found in the user guide section to make sure all checks reveal an OK status.
Second, Check for JS Errors
Please check your browser console by right-clicking on the browser page and selecting the option Inspect Element, then click on the Console tab. Make sure that the console tab is free of JS errors, and if it’s not, make sure to fix them first.
Third, Check Conflicting Plugins
Please deactivate other plugins and activate them one-by-one to check if one of them has a conflict with the CM Answers / Download plugin. If you find a plugin that causes the conflict, you can always use the Plugin Organizer to make sure they don’t run together.
Fourth, Check for Conflicting Themes
Replace your theme with one of the default WordPress themes to see if the problem arises from a conflict with your theme. This will help in identifying the source of the conflict.