Appointments Payments - Notifying Users About Finalizing Payments or Expired Payments


Notifying Users About Finalizing Payments or Expired Payments

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Installing the  Payments add-on adds three extra email templates which can be customized. These relate to pending payments, payment reminders and expired payments, in which case the booking will be canceled. Read more about Appointments Bookings' main templates.

To configure this, navigate to  Admin Dashboard → CM Appointments Booking Pro → Options → Email Templates tab:

Email templates related to the Payment add-on are located at the end of the page. They refer to:

  • Finalize Booking (Payment) - Instructs the user on how to make a payment. 
  • Finalize Booking (Payment Reminder) - This email is sent as a reminder if the customer has not paid yet.
  • Booking Deleted (Payment Expired) - Notifies the user that the booking was deleted for lack of payment.

The emails' subject and body support placeholders, such as  {calendar-name}, which returns the appropriate calendar name.

You can find the full list by clicking the Placeholders button, located above every email template, as shown:

Setting When Reminders Will be Sent

You can modify this in the Payment tabs. Read our guide about it.


More information about the CM Appointments Booking Payments Add-on  

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