WordPress Ad Server (CMAC) - Getting Started - Troubleshooting


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If you are having some issues with WordPress Ad Server plugin behavior here are some initial assumptions and several checks you should take before contacting support.

Initial Assumptions

The Pro plugin and the free plugin should not be activated together. If you have purchased the Pro plugin please deactivate the free edition before activating the Pro edition. Your data will not be lost and will show up in the Pro plugin once activated.

Another assumption is that you are using the latest version of the plugin and are running the latest version of WordPress.

First Check – Server problems

Please check that the server is compatible with all the plugin requirements in the Server Information tab under the User guide.  Make sure that all checks return the “OK” status.

If you are not sure how to resolve the issues, contact your system administrator or support.

Checking system information - Ad Server WordPress Plugin
Checking system information

Second Check – JavaScript errors

Please check your browser console (right-click on the browser page and select Inspect Element, then click on the Console tab) to make sure it does not have any JavaScript errors. If it does, make sure to fix them first. Please make sure that you check this for both posts and pages. See this YouTube video for more information about JS errors.

Third Check – Plugin conflict

Please deactivate other plugins you have and activate them one by one to check if one of them has a conflict with the CM plugin. If you find a plugin which conflicts you can always use Plugin Organizer to make sure they don’t run together.

Fourth Check – Theme conflict

Replace your theme with one of WordPress default themes to see if the problem arises from a conflict with your theme. This will help in understanding the source of the problem.

Reference for more Troubleshooting Information

More information about the WordPress Ad Server plugin

Other WordPress products can be found at CreativeMinds WordPress Store

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