CM Ad-Changer (CMAC) - Getting Started - Troubleshooting
If you are having some issues with the plugin behavior here are some initial assumption and several checks you should take before contacting support.
The Pro plugin and the free plugin should not be activated together. If you have purchased the Pro plugin please deactivate the free edition before activating the Pro edition. You data will not be lost and will show up in the Pro plugin once activated.
Another assumption is that you are using the latest version of the plugin and are running the latest version of WordPress.
First Check – Server problems
Please check that the server is compatible with all the plugin requirements in the Server Information tab under the User guide. Make sure that all checks return the “OK” status.
If you are not sure how to resolve the issues, contact your system administrator or support.
Third Check – Plugin conflict
Please deactivate other plugins you have and activate them one by one to check if one of them has a conflict with the CM plugin. If you find a plugin which conflicts you can always use Plugin Organizer to make sure they don’t run together.
Fourth Check – Theme conflict
Replace your theme with one of WordPress default themes to see if the problem arise from a conflict with your theme. This will help in understanding the source of the problem.