WordPress Glossary Plugin (CMTG) - Troubleshooting - Tooltip Gets Stuck And Won't Close

Troubleshooting - Tooltip Gets Stuck And Won't Close

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What is This Problem

If your tooltips are getting stuck and won't disappear automatically after some time, this is likely due to misconfiguration.

Below there are three settings that should solve the issue wich can be found in the WordPress Glossary plugin settings.


Head to Admin Dashboard → CM Tooltip Glossary → Settings → Tooltip tab.

Tooltip settings - WordPress Knowledge Base Plugin
Tooltip settings
1) Tooltip positioning

Make sure both boxes have positive values:

The option 'Tooltip positioning' - Knowledge Base WordPress Plugin
The option 'Tooltip positioning'

Make sure the Is clickable? checkbox is selected:

The option 'Is clickable?' - Glossary Plugin WordPress
The option 'Is clickable?'
3) Tooltip - Animation

Check if there are animations for the tooltip. If there are, set the animation times a value higher than 0 (and not 0).  

If at least one of the values is 0, set the animation to No animation.

Tooltip animation settings - Tooltip Plugin WordPress
Tooltip animation settings

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