CM Secure Login (CMAUTH) - Troubleshooting


Troubleshooting

In the case of the plugin not functioning as expected, this troubleshooting guide should help to tackle the most commonly found problems.

I can't install the plugin

Please head to the  Installation guide.

I'm having problems with the license

For information on retrieving or renewing your license, please refer to our  video guide.

I don't know which protection method to choose

This choice depends on many factors, such as desired level of security, size of the group, complexity of roles etc. Refer to our guide on the protection methods to learn more about each.

The protection is not set to the appropriate users 

Misconfiguration of the Login settings may cause the extra security to be applied to some, none or even all users, so make sure the right roles are assigned. You can configure this through the path Settings → General → Login → Require chosen protection method for all users and Require chosen protection method for chosen roles, as shown below:

My users are complaining about being notified too often / too rarely

The admin can send emails to notify users about any changes to the protection methods. This is useful, but can be bothersome or confusing if misused.

You can filter the recipients of the email before sending it, by combining some options. The following selection ensures that only users affected by the update will receive the message:

In the case of the SMS method, it's also possible to limit the number of messages with the unique code users may receive. This setting can be found in the path  CM Secure Login Pro → SMS → Confirmation Settings, as shown below:

My users are not receiving any email notifications at all

Please refer to our guide on  How to debug mailing issues when you don't receive any emails from the plugin.

I experienced a critical error and can't login to the admin account

If the issue was indeed caused by the plugin, it's necessary to deactivate it.
If you don't have direct access to WordPress, you can login to it by FTP and rename the plugin's folder name: wp-content/plugins/cm-secure-login-pro. Wordpress will automatically disable the plugin.

The plugin keeps slowing down the site / crashing the server

The Email Link method enhances security by periodically checking if the users logged in from legitimate links. This feature demands constant communication with the server, so it may have an impact on its performance if misconfigured. You can change the frequency of the checks in the Settings → Email Link → Confirmation Settings.


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