WordPress Review Plugin - How To - Manage Reviews and Ratings of a Page


Managing Post Reviews and Ratings

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For every post type that you have enabled the WordPress Review plugin functionality for (set under the General Settings tab), a Reviews Metabox will show up inside the edit page for these posts in the Admin back-end of your Wordpress site.

You can manage reviews and ratings for a certain post by accessing the post itself from the Admin dashboard. Navigate to the post which you wish to manage reviews for, and scroll down to find the Manage Post Reviews box.

Post editing page - WordPress Testimonials Plugin
Post editing page

Table of Contents:

Manage Post Reviews (metabox)

Metabox for managing reviews and ratings in the post/page - WordPress Rating Plugin
Metabox for managing reviews and ratings in the post/page

The Manage Post Reviews metabox is where you can manage reviews submitted for the post/page you currently have opened.

Disable Reviews / Ratings for Post

You also have the option to disable reviews for a single post by clicking the option Disable reviews/ratings for current post found at the top of this section, as seen below:

Disabling the reviews and ratings module for the specific post/page - WordPress Rating Widget
Disabling the reviews and ratings module for the specific post/page

Basic Reviews Management

In the Reviews table, you will find all the reviews submitted for the post. Here you can delete, edit, hide, publish and accept reviews. Below is a detailed description of each column:

Ratings will be color-coded from low (red), medium (orange) to high (green), as shown below:

Rating column - WordPress Rating System
Rating column

Also, the Review ID is shown on top of the rating. The ID identifies each review and can be used inside shortcodes to embed that specific review on other parts of your website.

Review ID - Customer Reviews Plugin
Review ID

Author Column

The Author column will show the user name, e-mail, and the IP address of the user who submitted the review:

Author column - WordPress Plugin Star Rating for Reviews
Author column

Edit Custom Fields

It's possible to edit name and email and, starting from version 2.69, also custom fields.

Editing custom fields - WordPress Testimonials Manager Plugin
Editing custom fields

Image

The column Image shows the picture which the user attached to his review (if it's enabled in plugin settings).

Image column - Review Plugin for WordPress
Image column

Video Link

The column Video Link shows the video link which the user provided in his review (if it's enabled in plugin settings).

Video link column - Customer Review Plugin for WordPress
Video link column

Status

The Status column shows the review's current status. There are 3 statuses: Published, Hidden and Pending.

A published review is visible on the front-end, a hidden review is not, and a pending review awaits an Administrator's approval to publish it on the front-end. (Once "accepted", the review's status will be updated to Published.) The Administrator has full control over what reviews to show on the front-end.

Status column - Product Review WordPress Plugin
Status column

Delete Button

Click the Delete all reviews button to delete all reviews for this page/post. Warning: this option cannot be undone!

Deleting all reviews in the post/page - WordPress Testimonials Plugin
Deleting all reviews in the post/page

Changing the Order of Reviews Manually

Since the version 3.0.4 it is possible to order the reviews manually.

Important

To sort the reviews manually, you need to choose Manually in the option Sort reviews by in the plugin settings. Learn more: WordPress Review Plugin - Getting Started - Plugin Settings

Enabling manual sorting of reviews - WordPress Rating Plugin
Enabling manual sorting of reviews

To change order of reviews manually, just click on any review, then drag and drop it to the needed place.

Changing the order of reviews manually - WordPress Rating Widget
Changing the order of reviews manually

Pin Review To Top

Since the version 3.0.4 it is possible to pin the chosen review to the top of the reviews list.

Just click the button Pin to top on the needed review. It will be automatically shown at the top of the list.

Option to pin the review to top - WordPress Rating System
Option to pin the review to top

Only 1 review can be pinned to the top, so the button Pin to top will disappear for other reviews. The pinned review will be marked as Pinned. To undo this action, click the button Unpin.

Option to unpin the pinned review - Customer Reviews Plugin
Option to unpin the pinned review

Highlight Reviews

Since the version 3.0.4 it is possible to highlight chosen reviews. The hightlighted reviews will be marked with chosen text and background colors.

To highlight the review, just click the button Highlight on the needed one. The color of the review will be changed on the back-end and on the front-end.

Highlighting reviews - WordPress Plugin Star Rating for Reviews
Highlighting reviews

You can highlight any amount of reviews. To undo this action, click the button Unhighlight on the needed review.

Disabling highlighting - WordPress Testimonials Manager Plugin
Disabling highlighting

Example of highlighted reviews on the front-end:

Highlighted reviews on the front-end - Review Plugin for WordPress
Highlighted reviews on the front-end

Change the Colors

The text and background colors of highlighted reviews can be changed in plugin settings. Learn more: WordPress Review Plugin - Getting Started - Plugin Settings

Style settings for highlighted reviews - Customer Review Plugin for WordPress
Style settings for highlighted reviews

Add New Review On the Back-end

And at the bottom, you will find an Add New Review form which you can use to add a new review and rating for the current post. The Author field in this form is customizable if you don't want to use your user account details when creating the review. We highlight two fields of note:

Adding reviews on the back-end - Product Review WordPress Plugin
Adding reviews on the back-end

Here you can add title and review, set the publish date and time, write the origin of a review, and provide an image and video.


More information about the WordPress Review Plugin

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